North Little Rock Times

The VA Central Arkansas Health Care System, subsidiary 598GG in Conway, Arkansas, scheduled 5,505 pending appointments during the period ending November 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 5,014 had a wait time of 30 days or less (91.1%) and 491 appointments (8.9%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
598	Little Rock	37,460	33,000	4,460
598A0	North Little Rock	32,070	29,653	2,417
598GC	Hot Springs	6,276	6,000	276
598GG	Conway	5,505	5,014	491
598GA	Mountain Home	4,439	3,953	486
598GF	Searcy	3,366	3,317	49
598GE	Pine Bluff	2,387	2,333	54
598GB	El Dorado	2,206	2,190	16
598GH	Russellville	2,147	2,109	38
598GD	Mena	1,242	1,175	67
598QA	Little Rock Main Street	263	244	19

Source: U.S. Veteran's Administration