North Little Rock Times

The VA Central Arkansas Health Care System Arkansas scheduled 31,290 pending appointments across its locations during the period ending December 1, according to data collected from the U.S. Department of Veterans Affairs.

Of the total number of appointments 29,082 had a wait time of 30 days or less (92.94%) and 2,208 appointments (7.06%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 cautioning the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

Debra Draper, health care director at the GAO, told the House Veterans Affairs Committee new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Little Rock, AR (John L. McClellan)	14,320	13,184	1,136
Little Rock, AR (John L. McClellan)	28	28	0
Little Rock, AR (John L. McClellan)	108	93	15
North Little Rock, AR \(Eugene J. Towbin Healthcare Center)	9,002	8,362	640
Mountain Home, AR	53	46	7
Mountain Home, AR	1,212	1,092	120
El Dorado, AR	638	637	1
Hot Springs, AR	1,841	1,737	104
Mena, AR	565	552	13
Pine Bluff, AR	686	674	12
Searcy, AR	965	948	17
Conway, AR	1,271	1,133	138
Russellville, AR	601	596	5