North Little Rock Times

The VA Central Arkansas Health Care System Arkansas scheduled 103,618 pending appointments across its locations during the period ending May 1, according to data collected from the U.S. Department of Veterans Affairs.

Of the total number of appointments 93,797 had a wait time of 30 days or less (90.52%) and 9,821 appointments (9.48%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 cautioning the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

Debra Draper, health care director at the GAO, told the House Veterans Affairs Committee new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Little Rock, AR (John L. McClellan)	37,128	31,929	5,199
North Little Rock, AR (Eugene J. Towbin Healthcare Center)	36,789	33,398	3,391
Mountain Home, AR	4,272	4,102	170
El Dorado, AR	2,272	2,215	57
Hot Springs, AR	7,168	6,525	643
Mena, AR	1,326	1,318	8
Pine Bluff, AR	2,748	2,696	52
Searcy, AR	3,494	3,443	51
Conway, AR	6,206	5,988	218
Russellville, AR	2,189	2,157	32
Little Rock Main Street, AR	26	26	0