North Little Rock Times

The VA Central Arkansas Health Care System Arkansas scheduled 122,774 pending appointments across its locations during the period ending September 1, according to data collected from the U.S. Department of Veterans Affairs.

Of the total number of appointments 117,561 had a wait time of 30 days or less (95.75%) and 5,213 appointments (4.25%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 cautioning the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

Debra Draper, health care director at the GAO, told the House Veterans Affairs Committee new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Little Rock, AR (John L. McClellan)	42,871	40,452	2,419
North Little Rock, AR (Eugene J. Towbin Healthcare Center)	46,895	44,838	2,057
Mountain Home, AR	4,655	4,591	64
El Dorado, AR	2,560	2,539	21
Hot Springs, AR	7,554	7,307	247
Mena, AR	1,702	1,699	3
Pine Bluff, AR	3,399	3,386	13
Searcy, AR	3,551	3,494	57
Conway, AR	7,014	6,719	295
Russellville, AR	2,562	2,525	37
Little Rock Main Street, AR	11	11	0